Carpet Warranty Guidelines



Limited Lifetime Stain Warranty*

Abbey Carpet & Floor warrants that your Infinity Nylon Carpet Fiber™, Alexander Smith, Softique™, American Showcase, Premier Stainmaster® or Legendary Beauty carpeting will remain stain resistant to most household food beverage substances from the date of the original installation in an owner-occupied residence in a proper indoor installation for as long as you own your carpet. This warranty coverage runs from the date your carpet is installed for as long as you own it (non-transferable).

Limited Lifetime Stain Warranty Exclusions:
This Limited Lifetime Stain Warranty specifically excludes stains from substances such as bleaches, caustic chemicals, insecticides, paints, shoe polish, lipstick, plant food, iodine, very strong dyes, acids, feces, oil-based substances, and vomit.

Also specifically excluded: any carpet which has been treated after installation with any silicone-based anti-soil treatments; any carpet in any nonresidential use; any carpet subjected to abnormal abuse; any carpet exposed to very hot substances or other abusive conditions; damage due to the application of improper cleaning agents; deterioration in appearance not related to staining of pile fibers. This warranty is voided if you fail to follow recommended carpet care and cleaning instructions.

Cleaning the affected area should begin immediately upon discovery. The more time that elapses before removal, the more difficult a stain will be to remove.

Limited Lifetime Soil Warranty*

Abbey Carpet & Floor warrants that your Infinity Nylon Carpet Fiber™, Alexander Smith, Softique™, American Showcase, Premier Stainmaster® or Legendary Beauty carpeting will resist soiling by most common household soil. If you properly maintain our carpet, soil will clean up more thoroughly, and less residue will remain on your carpet. This warranty coverage runs from the date your carpet is installed for as long as you own it (non-transferable). Soil resistance means the ability of your carpet to resist (i.e. minimize or withstand) retention of the common dry dirt normally associated with carpet. Keep in mind, light-colored carpets will show soiling more than darker colors and will require more frequent maintenance to retain their appearance.

Limited Lifetime Soil Warranty Exclusions:
Any carpet which has been treated after installation with any silicone-based anti-soil treatments; any carpet in any nonresidential use; any carpet subjected to abnormal abuse; any carpet exposed to very hot substances or other abusive conditions; damage due to the application of improper cleaning agents; deterioration in appearance not related to staining of pile fibers. This warranty is voided if you fail to follow recommended carpet care and cleaning instructions.

Cleaning the affected area should begin immediately upon discovery. The more time that elapses before removal, the more difficult a stain will be to remove.

Limited Lifetime Abrasive Wear Warranty*

Abbey Carpet & Floor warrants that your Infinity Nylon Carpet Fiber™, Alexander Smith, Softique™, American Showcase, Premier Stainmaster® or Legendary Beauty carpeting will not abrasively wear away by more than 10% in any area of the carpet when used in an owner-occupied residence in a proper indoor installation from the date of the original installation for as long as you own your carpet (non-transferable). Proper installation requires use of a suitable pad with a thickness of 7/16” or less and minimum 6-lb density, following the Carpet & Rug Institute Installation Standards effective October 1, 2009. Consult your Abbey Carpet & Floor retailer for details. Abrasive wear means fiber loss, and not changes in appearance such as crushing or matting.

Limited Lifetime Abrasive Wear Warranty Exclusions:
Carpet installed outdoors or in areas subject to other than ordinary shoe traffic is excluded from this warranty. Crushing caused by furniture, including impressions left by legs of furniture, is not covered by this warranty.

Homeowner Obligation under the Abbey Carpet & Floor Warranties

All manufacturer and fiber producer warranties and conditions, attached to the product purchased apply. Once those warranties expire, Abbey Carpet & Floor warranties will take effect with regard to stain, soil, and abrasive wear. Labor to replace your carpet is included in these warranties from the date of installation for a period of five years. After that, labor to replace your carpet under these warranties will not be covered.


What you must do in order to maintain and protect your coverage under the terms of these warranties:

1. Make sure you know which warranties apply to your particular carpet. It is your responsibility to know which warranties apply to your carpet.

2. Keep proof of purchase in the form of a bill, invoice, or statement from your Abbey Carpet & Floor dealer, showing the price you paid for the carpet, excluding labor.

3. Show proof of periodic cleaning by a certified professional cleaning service. A bill, invoice, or statement showing cleaning service will serve as proof of cleaning.

In order to maintain and protect your coverage under the terms of these warranties, you must do the following: A minimum of one professional cleaning every 18 months is required using cleaning products, equipment, or systems that carry the Carpet & Rug Institute Seal of Approval.

Visit www.carpet-rug.org for a complete list of certified products.

Filing a Claim:
Consumers:


Notify your Abbey Carpet & Floor dealer in writing. Be sure to describe the specific problem, and to include a copy of your invoice. You must also provide the proof of proper maintenance with invoices from a professional carpet cleaning company at intervals described in the warranties. Your Abbey Carpet & Floor dealer will take appropriate action.

*Effective on purchases on, or after, 08/1/2010